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Terms of Service

Last Updated: January 23, 2026

Welcome to Bubble Works. These Terms of Service ("Terms") govern your use of our website (bubbleworksfl.com) and our professional window cleaning and exterior services. By requesting a quote, scheduling service, or using our website, you agree to be bound by these Terms.

1. Services Offered

Bubble Works provides professional cleaning services including:

  • Residential and commercial window cleaning
  • Pressure washing (driveways, patios, building exteriors)
  • Chandelier and light fixture cleaning
  • Hard water stain and mineral deposit removal
  • Post-construction window cleanup
  • Awning and canopy cleaning
  • Window tint removal
  • Shutter cleaning and maintenance
  • Gutter cleaning
  • Solar panel cleaning

Service Area: We serve all of South Florida within a 50-mile radius of Fort Lauderdale, including Broward, Palm Beach, and Miami-Dade Counties.

2. Quotes and Pricing

  • All quotes are provided free of charge with no obligation.
  • Quotes are valid for 30 days from the date issued.
  • Final pricing is based on property size, number of windows, accessibility, condition, and specific requirements.
  • We reserve the right to adjust pricing if actual conditions differ significantly from those described or observed during the initial assessment.
  • A deposit of up to 50% may be required for projects exceeding $500 or for first-time commercial clients.
  • Additional charges may apply for excessive dirt, paint overspray, construction debris, or hard water stains requiring specialized treatment.

3. Scheduling and Appointments

  • Appointments are scheduled based on availability and confirmed via phone, email, or text.
  • We will provide an arrival window (typically 2-hour range) and notify you when we are en route.
  • Please ensure someone over 18 is present or provide access instructions for interior services.
  • If we arrive and cannot access the property without prior notice, a trip charge may apply.

4. Cancellation and Rescheduling Policy

  • 24+ hours notice: Reschedule or cancel at no charge.
  • Less than 24 hours notice: A cancellation fee of up to 50% of the quoted price may apply.
  • No-shows: If we arrive and you are not available without prior notice, you will be charged the full quoted amount.
  • Weather delays: We may reschedule outdoor services due to rain, high winds, or unsafe conditions at no additional cost to you.

5. Payment Terms

  • Payment is due upon completion of services unless otherwise agreed in writing.
  • Accepted payment methods: Cash, personal check, Zelle, Venmo, and all major credit cards (Visa, MasterCard, American Express, Discover).
  • For commercial accounts with approved credit, NET 15 or NET 30 terms may be available.
  • Late payments may incur a finance charge of 1.5% per month (18% APR).
  • Returned checks are subject to a $35 fee.
  • We reserve the right to suspend services for accounts more than 30 days past due.

6. Satisfaction Guarantee

Your satisfaction is our priority. We offer a 100% Satisfaction Guarantee:

  • If you are not completely satisfied with our work, contact us within 24 hours of service completion.
  • We will return to address any concerns at no additional charge.
  • The guarantee covers the quality of our cleaning work, not pre-existing conditions or damage.

7. Insurance and Licensing

  • Bubble Works maintains $2,000,000 in general liability insurance.
  • We are fully bonded and licensed to operate in the State of Florida.
  • All team members are trained professionals with background checks.
  • Certificates of insurance are available upon request for commercial clients.

8. Liability and Limitations

Our Responsibility:

  • We take responsibility for any damage directly caused by our negligence during service.
  • Claims must be reported within 24 hours of service completion with photos if possible.
  • We will repair or compensate for verified damage up to the value of our liability coverage.

Limitations:

  • We are not responsible for pre-existing damage, defects, or conditions that may become apparent during or after cleaning (e.g., failed seals, scratched glass, faulty screens, worn frames).
  • We are not liable for damage caused by defective windows, poor installation, or structural issues.
  • Our total liability is limited to the cost of services provided.
  • We are not liable for indirect, incidental, special, or consequential damages.

9. Property Access and Customer Responsibilities

To ensure safe and efficient service, please:

  • Provide clear access to all areas requiring service (move vehicles, unlock gates, disable alarms).
  • Remove or secure fragile items, decorations, and valuables near windows and work areas.
  • Inform us in advance of any pets, alarm systems, security cameras, or special access requirements.
  • Notify us of any known issues with windows, screens, or structures.
  • Ensure sprinkler systems are off during exterior cleaning services.

10. Weather Policy

For outdoor services, we reserve the right to reschedule if weather conditions are unsafe or would compromise quality:

  • Rain, thunderstorms, or lightning
  • High winds (sustained winds over 20 mph)
  • Extreme temperatures affecting safety
  • Hurricane warnings or tropical storm conditions

You will be notified as soon as possible and rescheduled at no additional cost.

11. Recurring Service Agreements

For customers on regular maintenance schedules:

  • Recurring services (weekly, bi-weekly, monthly, quarterly) receive priority scheduling.
  • Discounted rates may apply for recurring service agreements.
  • Either party may cancel recurring services with 14 days written notice.
  • Prepaid services are non-refundable but may be credited toward future services.

12. Confidentiality

We respect your privacy and maintain confidentiality regarding:

  • Your personal and property information
  • Access codes, alarm systems, and security details
  • Any observations made while on your property

Our team is trained to maintain professional discretion at all times.

13. Website Terms of Use

By using our website, you agree:

  • Not to use the site for any unlawful purpose
  • Not to attempt to gain unauthorized access to our systems
  • That all content on the website is owned by Bubble Works and protected by copyright
  • To our Privacy Policy regarding data collection and use

14. Dispute Resolution

In the event of a dispute:

  • We encourage you to contact us first to resolve any issues directly.
  • If we cannot resolve the dispute informally, both parties agree to mediation before pursuing legal action.
  • These Terms are governed by the laws of the State of Florida.
  • Any legal proceedings shall take place in Broward County, Florida.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be:

  • Posted on this page with an updated revision date
  • Effective immediately upon posting

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms of Service, please contact us:

Business Hours: Monday - Saturday, 7:00 AM - 6:00 PM